Terms of Use

1.1 Subject and scope

These Terms of Use (“Terms”) govern the rights and obligations between the company DOO “Beo invest stroy” (“Platform” or “Company”) and any natural or legal person (“User”) who uses the ZURO GO mobile application and website (“Application”).

By using the Application, the User confirms that they have read, understood and fully accepted these Terms.

1.2 Company details

1.3 The Platform as intermediary

ZURO GO acts solely as a digital intermediary that connects Clients with independent Couriers for the performance of delivery services. The Platform is not a party to the transport contract formed between the Client and the Courier, and is neither a carrier nor an employer of the Couriers.

The Platform charges a commission of 20% of the total order price as a fee for the intermediation service. The commission is included in the displayed price and is not added separately.

1.4 Definitions

• Platform / ZURO GO — the digital platform and DOO “Beo invest stroy”.
• Client — a person who orders a delivery service through the Application.
• Courier — an independent contractor (entrepreneur) who accepts and performs orders.
• Order — a delivery request created by the Client through the Application.
• RSD — Serbian dinar, the only currency of settlement.

2.1 Eligibility

• The User must be over 18 years of age.
• The User must provide accurate and truthful information at registration.
• One User — one account. Multiple registrations are prohibited.
• The Platform may refuse registration or deactivate an account without prior notice in case of a breach of the Terms.

2.2 Account security

The User is responsible for keeping their password safe and for all activity on their account. If unauthorised access is suspected, notify immediately: [email protected].

3.1 Creating an order

• The Client creates an order by entering the pick-up address, the drop-off address and a description of the shipment contents.
• The price is calculated automatically: distance × vehicle-category coefficient + per-stop fee + any stairs fee. Minimum order value: 800 RSD.
• The final price is shown to the Client before payment and must be confirmed.
• The order is formed only after successful payment or selection of cash payment.

3.2 Payment

• By card via the PayPal system — charged when the order is created.
• In cash to the Courier on delivery — selected before order confirmation.

The Platform does not store payment-card data. Transactions are processed exclusively by PayPal infrastructure.

3.3 Proof of delivery

The Courier is required to photograph the shipment at pick-up and at hand-over. The photos are stored in the system as evidence.

3.4 Cancellation and refunds

The Courier may withdraw from an order before pick-up — the order returns to the open pool with no penalty for the Client. After pick-up, the Courier may not abandon the delivery.

3.5 Prohibited goods

It is prohibited to order delivery of the following items:

• Cash, precious metals, jewellery and securities.
• Items especially prone to breakage that are not adequately packed and marked as fragile.
• Alcohol and tobacco products.
• Prescription medicines and controlled substances.
• Hazardous materials, explosives and flammable substances without certified packaging.
• Live animals.
• Any goods whose trade is prohibited by the laws of the Republic of Serbia.

The Client bears sole responsibility for the contents of the shipment. The Courier and the Platform do not inspect the contents and are not liable for damage arising from prohibited or improperly declared contents.

After a delivery is completed, the Client may rate the Courier from 1 to 5 stars with an optional comment. Ratings are used to manage service quality.

5.1 Limitation of the Platform’s liability

The Platform is not liable for:

• Loss of or damage to a shipment that is not a direct consequence of the Platform’s fault.
• Delays caused by traffic, weather or force majeure.
• Damage arising from inaccurate information provided by the Client.
• Shipment contents the Client did not declare accurately.

The Platform’s maximum liability per order is 10,000 RSD. This limit does not apply in cases of intent or gross negligence by the Platform.

5.2 Force majeure

Neither party is liable for failure to perform obligations due to force majeure (natural disasters, epidemics, systemic infrastructure failures, etc.).

6.1 Changes to the Terms and acceptance of new versions

The Platform may amend these Terms with notice to the User via an in-app notification and/or email, at least 30 days before the changes take effect.

Continued use of the Application after the notice period expires, or explicit confirmation of the amended version via a new checkbox at the next sign-in, is deemed full acceptance of the new Terms.

6.2 Suspension and termination

The Platform may suspend or permanently close a User’s account in case of breach of these Terms, fraud or causing harm. The Client may close their account by a written request to [email protected].

6.3 Governing law and jurisdiction

These Terms are governed by the law of the Republic of Serbia. Disputes not settled amicably fall under the jurisdiction of the Commercial Court in Belgrade.

6.4 Contact

[email protected] | Jurija Gagarina 231, lokal 329, Belgrade, Serbia